Implementation Training and Support

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Implementation Consultancy

Account-Ability offers flexible implementation services depending upon customer preferences and requirements. In all cases the service is designed to maximise the business value and benefits you obtain from Corporate Planner software. Implementation consultancy is designed to achieve:

  • Fast, transparent and progressive implementation
  • Minimal disruption to ‘business as normal’ operations
  • Exploit the self-serve capability of Corporate Planner software so that you have minimal dependence on on-going consultancy
  • Skills transfer
Multiple Scenarios for different stakeholders

Within this framework, our implementation service commences with a meeting to:

  • Agree and confirm the requirements, define the overall design, and to identify the sources of data, and outputs/reports etc
  • Confirm the implementation methodology which will vary depending on the customer’s preferences from:
  1. Collaborative implementation working from ‘day 1’ directly with key ‘designer users’ jointly configuring the solution
  2. Account-Ability front-ending the initial configuration and progressively involving users as implementation progresses
  3. Full turnkey implementation with handover, user training and ‘customer ownership’

The second option often appeal to customers since it minimizes resource being ‘diverted from the day job’, whilst ensuring speed of implementation, effective skills transfer and customer ownership

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Training

Account-Ability provides training that is:

  • Focused on your specific Corporate Planner solution and models, comprising:
    • Initial training of ‘power users’, in all aspects of model operation, data import, reporting and maintenance (eg adding new cost centres, accounts, reports etc)
    • Training of the wider user group if you require this (frequently the customer will do this themselves using the ‘power users’ who have already been trained by Account-Ability)
    • Refresher training
  • Generic training courses and material can be provided by Account-Ability.

Account-Ability is also developing a number of general training videos for customers to access.

In addition, the software developers, CP Corporate Planning, run training courses for all customers. These are either online or at Corporate Planning offices. For a latest list of Corporate Planning courses:

CP Training Courses
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Support

Account-Ability Ltd provide a first line of support for Corporate Planner to all our customers. Customers can contact Account-Ability consultants directly via email. 

A second line of support is also provided via Corporate Planning AG to all Corporate Planner users.

If you are unsure who to contact you can raise a support ticket via the support form below

"We've been using Corporate Planner for more than twenty years. The solution is ideal in that it enables us to visualize new and increasing demands again and again. We greatly appreciate this flexibility and the ongoing development of the Corporate Planning software."
Senior Financial Controller
Digades
“With Corporate Planner, reports are created and sent automatically, and we can now run dynamic analyses.”
Peter Erbeznik, Head of Commercial IT
Moser Holding
“The Corporate Planning solution simplifies and speeds up our work enormously.”
Daniel Bohnke, Head of Corporate Performance Management
DRK
“Data evaluations that would have previously been produced just once or maybe twice a year can now be retrieved at any time.”
Claudia Scholz, Head of Administration
GWO
“The software is easier to handle than other solutions, and the display of the results is much more clearly arranged.”
Stefan Keining, Commercial Director
Franz Ziener
“We have created a transparent platform that has been well accepted by the staff, as all 250 users are now talking about the same figures. This has provided us with a faster flow of information and improved our understanding of the costs.”
Danny Claussen, Head of Controlling
HKL Baumaschinen
“Corporate Planner is perfect in helping us monitor and improve our reporting processes.”
Thomas Diezmann, Managing Director
Episerver

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